Training & Advisory

The Challenge

A government agency undergoing digital transformation faced significant resistance to change and skills gaps across their 500+ workforce. Previous technology implementations had failed due to poor adoption, and staff confidence in digital tools was at an all-time low.

Key Metrics

• 23% Staff confident in using digital tools effectively
• 67% Previous project failure rate due to poor adoption
• 18 months Average time to achieve full tool adoption

Our Approach

We developed a comprehensive capability-building programme that combined technical training with change management and ongoing advisory support:

1. Skills Assessment & Pathway Design
   Conducted detailed skills audits across all departments to identify gaps and create personalised learning pathways for different roles and proficiency levels.

2. Blended Learning Programme
   Delivered a mix of workshops, e-learning modules, peer mentoring, and hands-on labs that catered to different learning styles and schedules.

3. Champions Network & Support System
   Established a network of digital champions within each department, providing ongoing coaching and creating a sustainable support ecosystem.

4. Strategic Advisory & Governance
   Provided executive advisory on digital strategy, helped establish governance frameworks, and guided the organisation through cultural transformation.

The Results

The comprehensive training and advisory programme delivered remarkable organisational transformation:

• 87% Digital Confidence - Staff now confident in using digital tools for daily work
• 3 months Adoption Timeline - Reduced from 18 months to just 3 months for new tools
• 94% Project Success Rate - Digital initiatives now consistently achieve objectives
• 45 champions Internal Experts - Self-sustaining network of digital leaders across departments

Training Programme Components

Foundation Skills

Microsoft 365 essentials, digital collaboration, cybersecurity awareness, and data literacy fundamentals

Advanced Capabilities

Power Platform development, data analytics, process automation, and AI-assisted workflows

Leadership Development

Digital strategy, change management, innovation frameworks, and data-driven decision making

Continuous Learning

Monthly webinars, quarterly workshops, on-demand resources, and peer learning communities

Sustainable Impact

Our approach created lasting organisational capability:

• Cultural Shift: From technology resistance to digital-first mindset
• Innovation Pipeline: Staff now proactively identify automation opportunities
• Knowledge Sharing: Established communities of practice that continue to grow
• Reduced Dependency: Organisation now self-sufficient in managing digital initiatives
• Measurable ROI: 400% return on training investment within first year